Returns & Refunds policy

Last Updated: August 8, 2024

Thank you for shopping with us at [Your Shop Name]! We strive to provide high-quality products and excellent customer service. Please review our Return and Refund Policy below to understand our procedures for returns, refunds, and exchanges.

1. Order Accuracy

As a print-on-demand shop, all our products are custom-made to your specifications. Therefore, we do not accept returns or exchanges based on personal preferences or errors in the design submitted by the customer. Please double-check your order details, including size, color, and design, before finalizing your purchase.

2. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of receiving your order. To qualify for a refund or replacement, please provide the following:

• A clear description of the issue

• Photographic evidence of the defect or damage

• Your order number

Once we receive and verify the issue, we will offer you a replacement at no additional cost or a full refund, depending on your preference and stock availability.

3. Incorrect Orders

If we have shipped the wrong item or size that differs from your order, please notify us within 7 days of receiving your order. We will provide instructions for returning the incorrect item and ensure that you receive the correct item as soon as possible.

4. Refunds

Refunds will be processed using the same payment method used for the original purchase. Please allow 5-7 business days for the refund to be reflected in your account after approval. Refunds will only be issued for defective or incorrect items and not for any issues related to personal preference or incorrect design.

5. Cancellation Policy

Orders can be canceled within 24 hours of placement as long as we have not processed it yet. After this period, we are unable to cancel or modify orders as they are processed and printed as soon as possible.

6. Non-Refundable Items

Due to the custom nature of our products, we cannot offer refunds or exchanges on items that are:

• Personalized or custom-printed based on your specifications

• Purchased during sales or promotional periods

7. How to Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, please contact our customer support team at:

• Email: contact@artsyteegeeprints.link

• Phone: +61480506287

• Chat with us

Please include your order number and a detailed description of the issue in your communication.

8. Changes to This Policy

We may update this policy from time to time. All changes will be posted on this page with the updated date. Please review this policy periodically to stay informed about our return and refund procedures.