Shipping Policy

Last Updated: August 13, 2024

Thank you for shopping with us at Artsy TeeGee Prints! We are committed to delivering your custom products promptly and efficiently. Please review our Shipping Policy for details on shipping times, costs, and procedures.

1. Processing Time

• Order Processing: Orders are typically processed within 3-5 business days.

• Production Time: As each product is custom-made to your specifications, production time may vary depending on the complexity of the design and the item ordered.

2. Shipping Methods and Times

We offer several shipping options, which may include standard, expedited, and express shipping. Shipping times vary based on the chosen method and your location. All products may be printed and shipped from different locations.

• Standard Shipping: Typical estimate is 5-7 days

• Expedited Shipping: Typical estimate is 3-5 days

Please note that shipping times are estimates and may vary based on factors such as carrier delays, location of product material and printing facility, or weather conditions.

3. Shipping Costs

Shipping costs are calculated based on the weight and size of your order, as well as your shipping location. The total shipping cost will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.

5. International Shipping

We offer international shipping to select countries. International shipping times and costs vary based on the destination. Customs duties and taxes may apply depending on your country’s regulations and are the responsibility of the customer. Please contact us if you wish to ship to a country that is outside of Australia and the United States.

6. Shipping Issues

• Lost or Stolen Packages: We are not responsible for packages lost or stolen after they have been marked as delivered. If you experience issues with lost or stolen packages, please contact the carrier directly for resolution.

• Incorrect Address: Please ensure that you provide the correct shipping address at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. Provide photographic evidence of the damage or defect along with your order number. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

8. Changes to Shipping Policy

We may update this policy periodically. All changes will be posted on this page with the updated date. Please review this policy regularly to stay informed about our shipping procedures.

9. Contact Us

For any questions or concerns regarding shipping, please contact our customer support team at:

• Email: contact@artsyteegeeprints.link

• Phone: +61480506287

• Chat with us

We appreciate your understanding and cooperation. Thank you for choosing Artsy TeeGee prints!